June, 2020 | 116 & West
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6.16.20 | read time: 1.5 min

Spokane Eye Clinic’s Audience Broadens Through Signage

116 & West

A New Logo

We worked with Spokane Eye Clinic to develop its brand identity, design corporate materials, and expand its reach through signage, advertising, collateral, website, videos, and digital marketing campaigns.

Spokane Eye Clinic’s logo gets to the focus of its brand communication—accurate and insightful vision care and treatment of eye diseases. The circular element is reminiscent of an eye. The horizontal line connecting to the pupil of the “eye” puts Spokane Eye Clinic at the center of a patient’s optical health and vision care needs. The symbol design and typestyle convey an impression of technology, surgical care, and accuracy—all key attributes of Spokane Eye Clinic.

A New Website

Their website showcases Spokane Eye Clinic’s talented physicians and provides a fresh user experience. We conducted a website and competitor audit then worked with Spokane Eye Clinic’s marketing team to develop and implement the strategy. The result is a clean, modern site that provides quick access to information based on patient interest and need. We wrote site content using key terms and phrases to maximize the website’s search results. The site includes appealing illustrations depicting ophthalmic conditions and surgical techniques rather than using off-putting photographs. The site makes it easy to find a doctor, schedule an appointment, and find a clinic location.

A brand-focused outdoor advertising campaign used the word “Insightful” to creatively communicate Spokane Eye Clinic’s expertise, treatment options, and vision benefits. The visitor doesn’t need 20/20 vision to read and understand the message—that life is better and more insightful when Spokane Eye Clinic makes vision sharp and clear.

We helped Spokane Eye Clinic celebrate its 65th anniversary by designing an anniversary logo, developing an online campaign, and producing two videos to acknowledge the achievement. The advertising campaign used the 30-second video, and the clinic’s staff used an 8-minute version in select presentations.

6.16.20 | read time: 1 min

Northwest Orthopaedic Specialists

116 & West

 

About NWOS

Northwest Orthopaedic Specialists provides Inland Northwest patients with non-surgical and surgical treatment of orthopedic injuries, trauma, sports medicine, and interventional pain management. The practice hired us to design a fresh brand identity, develop a custom website, and promote their clinic, surgical center, and orthopedic walk-in services, NW Orthopaedic Express Walk-in Clinic, through print, digital, radio, and outdoor advertising.

New Branding and Advertising

The brand image focuses on the practice’s initials (NWOS) and the healing and energy that comes from their treatment and surgical procedures.

NWOS’s website highlights the providers, services, and specialties while enabling patients to log in to a patient portal, pay bills online, and request appointments. An interactive map on each page guides patients to the practices’ seven locations. Icons link visitors to Northwest Orthopaedic’s social media.

Following the sites’ launch, we developed and managed an integrated marketing campaign consisting of strategically placed billboards, public radio underwriting, radio ads, and geo-targeted digital advertising. The campaign theme, “I Chose NWOS, You Can Too!” featured three patients who received orthopedic care. The campaign ran for five months and generated a 182% increase in conversions.

Ongoing projects for NWOS includes content development and the development of online videos promoting different aspects of the practices’ treatment and care.

6.3.20 | read time: 5.5 min

Writing The Perfect Radio Script

116 & West

Whether you use Pandora, Spotify, or the regular ole AM/FM option in your car, most of us absorb radio advertising in one way or another. In fact, about 270 million people listen to traditional radio on a weekly basis, 70 million people listen to Pandora at least once monthly, and there are approximately 109 million people with ad-supported Spotify accounts.

No matter where you hear these radio ads, they all start off as a concept and are then fleshed out as a script. Having the foundation of a well-written script helps ensure that the money you put toward radio advertising is well spent.

Through traditional and nontraditional radio, there’s a large opportunity for your brand to reach a lot of people, but how can you ensure that you’ll speak to this audience effectively? I sat down with our director of production, Jodi Sali, to discuss the perfect radio script. Jodi has been with 116 & West for four years and worked in radio for 23 years prior to switching to the agency side; he knows what he’s talking about.

Before you put pen to paper

Before you really get going on anything, it’s important to consider a campaign’s entire media plan/strategy. Is this a stand-alone radio spot? Or is it working in tandem with other components—TV commercials, digital ads, print placements? The overarching strategy needs to be considered before you start writing your script because, ideally, your radio ad should complement the campaign’s overall goal/message.

After taking the overarching strategy into account, Jodi’s first piece of advice is to consider the amount of research that needs to be done before putting pen to paper or, more likely, fingers to keyboard. “You have to know who you’re talking to and what you’re talking about. The more knowledge you have about a specific company or product, the better prepared you are to write a great script,” says Sali. A true team player, Jodi is exemplifying one of our agency’s top mottos: No one knows our client’s business better than we do⁠—except for the client themselves.

Knowing your client’s business and the product is one step, but according to Jodi, the next step is knowing your audience. It’s imperative you get to know your audience and what will motivate them to make the brand’s desired action. Learn what they value, and learn to speak to them in a way that resonates. Sometimes a client will explicitly tell you who their audience is, but other times they aren’t sure and are coming to an agency to help identify their target. Whatever the case, it’s essential you figure out who is using your product or is interested in your business. Learn their income level, their gender, their age, and how they generally buy.

The language you use is also important; it should be digestible and retained by the majority of listeners. If you’re writing a script that covers content that tends to confuse most people⁠—insurance queries, legal disputes, etc.⁠—do your best to stick to layman’s terms rather than using jargon particular to the specific industry. If you determine that the target audience is middle-aged and older, it would be best to avoid using slang terms and internet lingo that they may not understand.

Rectangular image of someone writing on a notepad. A keyboard is also visible.

 

Don’t do too much

According to Jodi, knowing the company, product, and audience should take up about 80% of the script-writing process. The remaining 20% consists of finding the one little nugget of information you want your listener to retain. Depending on who is voicing it, you typically can only cram 85 words in a 30-second spot due to the speed in which its read. With so few words, it’s not in your best interest to squeeze multiple messages into one radio commercial.

Though not a radio commercial, Jodi’s favorite example of doing this well is Tide’s most recent Super Bowl commercial. “They didn’t try to shove their formula down your throat, and they didn’t try to sell you on a low price point. They left you with one simple takeaway: our stuff is so good that you can wait to wash,” Jodi said about the spot.

In today’s age, having one strong messaging point is not a detriment. “You don’t have to tell the whole story. Guess what? Google exists and it’s super cool,” Jodi explained. Because we have so many resources, a good radio spot should help push listeners to further research a company or product. If your radio commercial was successful enough to push a listener to look you up, hopefully, they have a good experience once they land on your website. We have some tips for you on that in our recent “What is UI/UX and Why Is It Important?” blog.

Where & when

Another thing to consider when you’re writing a radio spot is placement. If you have the opportunity to collaborate with the media department, or whoever is in charge of the ad buy, Jodi would advise doing so. According to the radio veteran, “knowing where, how often, and for how long a spot will run should affect the way you write it.” If you know the spot you are writing is going to run 10x a day for 10+ days, do your best to avoid the “yell sell” tactic as it has the potential to annoy listeners and turn them away, especially at that frequency. Consider avoiding wacky sound effects if you know the spot is going to exclusively run on a smooth jazz station.

Time and deadline permitting, Jodi would strongly advise taking a step back upon completing the first draft of your script. “Remove yourself from the process a little. If you leave it alone and sleep on it, it helps you be more objective about your own work,” says Jodi.

Allow room for edits

Lastly, don’t get too attached to your script. “A lot can change from the written version of a spot to the produced version,” Jodi explained. To him, a radio commercial is less of a piece of writing, and more a piece of music. There are rhythm, cadence, and tonal qualities to a radio commercial. Certain words will look great on paper but don’t work well when spoken. It’s okay to make edits when you move into production.

Want some help?

If you find yourself needing guidance with radio advertising, let us know at whatsup@116andwest. Jodi is one of the best in the game; let him help you.

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