October, 2021 | 116 & West
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10.25.21 | read time: 6 min

Q3 Media Recap: Nielsen, Instagram, & Podcasts

Sara Timberlake

The media landscape is ever-changing, and 2021’s third quarter was no exception. In comparison with some other aspects of life, COVID-19 minimally affected media tactics.

The virus impacted health numbers across the globe, as well as various economic particulars such as the workforce. Other areas of the market remained largely unaffected, and some even grew. Media, however, did see one large-scale change, though it was not influenced by COVID-19.

Additionally, digital platforms and advertising options continued to crop up, giving advertisers more places to reach their target audiences. Though most of the options are already on active platforms, they seem to be expanding to continue competing with one another.

Here’s a rundown of the large and small updates, tactics from Q3 that we absolutely think should be utilized in Q4, and emerging media.

Nielsen TV Measurements Lose Accreditation

A huge shock to advertisers last quarter was the fact that Nielsen’s TV measurement tool lost its accreditation. In their own words, “Nielsen ratings tell media participants who were exposed to content and advertising. We use multiple metrics such as reach, frequency, averages, and the well-known ratings—the percentage of a specific population that was exposed to content and ads—to determine exposure. TV ratings provide insight into who’s watching which programs—valuable information for networks, content distributors, brands, ad buyers, ad agencies, etc.”

The Media Rating Council (MRC), a trusted industry group, suspended the accreditation for the national TV rating service, and even the local TV rating service.

The MRC is worried about Nielsen’s “precision, accuracy, and reliability of traditional TV ratings.” The landscape of TV has changed drastically with the rise of OTT and CTV, as well as with the COVID-19 pandemic. Apparently, Nielsen hasn’t kept up. It’s been stated that Nielsen underreported viewership data, which means that it appears the ratings weren’t as high as they were in reality.

Typically, after a campaign has run, agencies (including us) run a “post-buy analysis” on the TV schedule. This helps ensure that the rate we paid for is the rate that was delivered. (You know we want our clients to get what they pay for!)

If a station can’t meet at least 90% of the points–or sometimes if there is a 20 point discrepancy–agencies can request bonus spots at no cost to the client. With Nielsen losing its TV accreditation, agencies will no longer have the same leverage because the Nielsen rating no longer has legs.

Those that had previously relied on Nielsen will have to seriously pivot—and not even in the fun Friends way. However, there are alternative rating systems to utilize. Most of the TV stations we work with had already used Comscore, a different accredited TV rating service. Comscore may find itself as the industry standard in the near future.

Advertising with Instagram Reels

On the positive side, Instagram first started to allow advertisements on their Reels function this past July. Prior to that, Reels was solely an organic space that launched in August of 2020 in an effort to compete with TikTok.

Reels are very similar to Instagram’s Stories feature in the sense that they are full-screen, vertical videos. However, Reels are 15- to 30-second, looping, multi-clip videos. They can be viewed in the Reels tab of an Instagram profile and in the Explore tab.

According to Instagram, “Reels is the best place on Instagram to reach people who don’t follow you and a growing global stage where brands and creators can be discovered by anyone. These ads will help businesses reach greater audiences, allowing people to discover inspiring new content from brands and creators.”

So, jump on advertising on Reels! Or don’t, we can’t tell you what to do, but be ready to miss out on a cool emerging platform.

Do NOT Leave Podcasts in Q3

Podcasts remained advertising’s “It Girl” through the third quarter of 2021, and we definitely don’t anticipate that changing in Q4. One report states that 55% of Americans say they listen to podcasts–that’s 155 million people!

By 2022, it’s projected that 88.9 million listeners will tune in each month. By 2023, it’s estimated to be 94.7 million! According to Marketing Dive, podcast ad revenue should jump to $1.13 billion by next year, showing that ad spend is increasing with the listenership.

According to Forbes, “…half of all podcast listeners are aged 12 to 34.” Forbes also advises to not solely consider podcasts a young person’s game, “As the listeners themselves age, these age brackets will shift as well. The younger profile has much more to do with their openness to new technology and not necessarily the subject matter or appeal of the content.”

The same Forbes report states that 47% of listeners are white, 4% are Asian, 13% are Black, 16% are Hispanic, and the rest are listed as “other.” These statistics are helpful to advertisers when trying to target specific demographics.

Spotify is currently the #1 most listened to podcast platform with 31.3% of listeners. Apple Podcasts comes in second with 26.1% and is followed by Google Podcasts with 3%.

Podcast listeners are reportedly highly engaged, resulting in a 69% increase in knowledge of a company’s products, services, and general brand awareness due to podcast advertisements. Consequently, getting into podcast advertising earlier rather than later is highly recommended. This gives advertisers the opportunity to reach untapped markets, hopefully at the peak of their engagement.

Amazon’s New Tactics

This may not come as a surprise, but Amazon continues to insert itself into every advertising opportunity possible. They’re essentially turning themselves into a Google by being able to wear almost any “hat” in advertising. They’re offering numerous campaign solutions for a variety of clients.

Some of Amazon.com’s advertising options include Sponsored Product Ads, Headline Search Ads, Product Display Ads, and Amazon Storefront. There are also options for advertisers that aren’t selling a product. This includes video ads on FireStick, devices like Fire Tablet, or with audio ads through Amazon audio apps or an Alexa device.

According to CNBC, “…while Amazon doesn’t break out advertising revenue, ads account for the majority of the company’s ‘other’ sales.” Ads are the fastest-growing part of Amazon’s overall business in the second quarter, “with revenue soaring 87% from a year earlier to more than $7.9 billion.”

The same CNBC report cites digital ad agency, Merkle, stating that “sponsored product ads accounted for roughly 73% of retailers’ ad spend on Amazon in the second quarter.”

Amazon is also expanding advertising options by replacing product recommendations in listings with product ads, new video ad formats, and sponsored brand posts.

Bring It On, Q4

Q4 has arrived! Armed with solutions to problems and insights into new technology, we definitely feel ready for it. As advertisers, none of us can dwell in the Nielsen TV reporting loss. Rather, we need to be nimble and pivot to other avenues, like Comscore.

As always, in Q4 we will continue to keep our eyes out for emerging technologies that will help better serve our partners. Although podcast advertising and Amazon advertising aren’t technically new this quarter, or even year, they are being used in new ways to reach the target audience better.

As we find new ways to advertise, we will have to shift our plans to include these mediums where they align with the strategy. With that said, onward to the final few months of 2021!

Contact Us

 

 

10.19.21 | read time: 3 min

Summer of Kindness: Q3 116 AOK Review

Christelle Lyman

At 116 & West we commit to performing 116 Acts of Kindness (116 AOK) each year, no matter how big or small.  Each month, we participate in at least one event that can impact our community or environment in a positive way.

Here’s a recap of our third quarter Acts of Kindness.

July

In July, we couldn’t decide on which of two organizations to donate. So, we did both! The two amazing orgs were Dress for Success Boise Valley and Boise State University’s COBE Career Services Career Closet.

Dress for Success

Dress for Success was designed to help women exclusively. They work with City of Lights, WCA, and a post-incarceration program to help women get their lives back on track. Dress for Success works with referral agencies that give women the skills they need to get an interview and job. Dress for Success provides the finishing touches for women to help further achieve that goal.

We contacted them to find out what was most needed. Their response was handbags, so we donated 50+ gently-used handbags and totes to their cause. (They also have an awesome mobile unit to help women in more rural areas that are unable to get to their boutique.)

COBE Career Closet

Boise State University’s COBE Career Closet provides donated professional clothing at no cost to Boise State students. Available items are perfect for interviews, career fairs, and everything a student could need to land a career (clothing-wise). Students can “shop” the closet during scheduled appointments.

The Career Closet wants to foster student success by ensuring equitable access to professional clothing.They value accessibility and inclusion by serving all gender, body types and life stages. Given that, we rehomed professional clothing such as suit jackets and blazers, dress pants, and collared shirts for all genders. Our female-identifying Westies brought in skirts and dresses.

August

In August, we hosted a pet food drive for the Idaho Humane Society’s (IHS) Pet Pantry. The IHS Pet Food Pantry is designed to provide resources for struggling pet owners and other animal shelters. They provide pet food for Meals on Wheels deliveries to homebound seniors, families with economic hardship, shelter animals living in IHS foster homes, and other welfare groups in need of occasional pet food support.

They have guidelines and requirements for their food distribution as well as online applications that pet owners and other shelters can apply to for assistance. IHS also has an extensive list of drop-off locations for you to leave your donation.

Their greatest needs are:

  • Canned cat food
  • Canned dog food
  • Kitten milk replacer (KMR)
  • Kitten and puppy food
  • Puppy pads
  • Peanut Butter (Xylitol free)

The agency came together to donate two large 50 lb. bags of dry dog food, two large boxes of dog biscuits, several cans of pumpkin, three large boxes of canned cat food, along with other miscellaneous animal treats and goodies.

September

A Kids in Need Foundation (KINF) survey revealed that teachers can spend up to two paychecks each year to purchase school supplies. As kiddos headed back to school, we gathered and purchased supplies for Timberline High School and a first-year 5th grade teacher at Christine Donnell School of the Arts.

Timberline needs items like 3-ring binders, binder dividers, pencil pouches, pencils, colored pencils, pens, glue sticks, spiral notebooks, etc. So, we gathered as many supplies as we could and sent them Timberline’s way.

If you want to donate supplies to Timberline, or any local high school for that matter, contact their administration office at ​​208-854-6230.

We helped the 5th grade teacher with hand sanitizers, Clorox wipes, batteries, pens, clip boards, reusable water bottles, colored pencils and pens, reusable water bottles, hand sanitizers, pencil pouches, erasers and crackers.  

Rectangular image. Teacher in a classroom smiling in front of a pile of various school supplies.

If you are looking to help children with school supplies, just do it!

Stay Kind

We have an entire year of 116 Acts of Kindness events planned! Keep tabs on our progress and learn how you can get involved by following us on all the socials, @116andwest, and coming back to our blog.

Have any ideas for future Acts of Kindness? Give us a holler!

10.13.21 | read time: 1 min

Kelly is back! (And weirder than ever.)

116 & West

We are Christmas-eve excited to announce the return of Kelly Knopp. After a stint as a free-lance artist, Kelly has come back to us to fill the position of Creative Director. And, honestly, most of us had a hard time sleeping the night before his first day.

Kelly returns to us with a heap of experience as an artist, illustrator, and graphic designer. He’s a whiz at brand identity development and package design. (Seriously, you should see the cool shit he makes!) Kelly has a genuine aptitude for visually communicating concepts and narratives through clever designs. He helps clients and companies of all sizes share their passions and define their purpose. He’s also funny and is a fantastic collaborator.

As our new Creative Director, Kelly will lead the creative team in the making of all things rad. We can’t wait to see where his leadership, guidance, creative mind, and wit will take us.

Join us in welcoming Kelly Knopp!

10.7.21 | read time: 5 min

Marketing An Experience: Finding Value in Fun

116 & West

Our economy moves through the buying and selling of, well, stuff and things. Sometimes, those things are tangible—shoes, clothes, a carpet that really ties the room together—and are something a person can see and touch. Other times, those things are intangible. Examples include cleaning services, Uber, and (ahem) advertising agencies. There are various subsets of intangibles, one of which is an experience.

Some companies, such as adventure parks, movie theaters, and sports arenas have the great (and fun) challenge of selling an “experience.” When those types of businesses hire us to help them, we get pretty excited because it’s such a unique challenge.

The Value of an Experience

One of the things we talk to our clients about is creating a sense of value. Now, this isn’t unique to clients who own sports arenas. Every business, no matter what they’re selling, needs to create value for their customers. What’s neat about experiences, however, is that the value isn’t the same for each person. That means we can help identify how those values might differ, and what type of person might find the various aspects of that experience valuable.

Let’s take a hockey team for example. They want to sell tickets (tangible product) to their games, but what they’re selling isn’t really tickets. It’s the experience of being at the game.

“For one person, the value might be in watching the puck, the excitement of the athletes doing their thing. For another person, the value might be in rooting for their team and being happy when they win,” says our CEO and Founder Edward Moore.

“For the vast majority of people, though,” says Edward, “the value is in the roar of the crowd, the smell, the music, the clapping. It’s in seeing their friends, eating the pretzel, and watching the action. It’s in the dinner beforehand and the drinks after.”

Our job for our clients is to make people think about that experience when they see advertisements. We also think about ways to help our clients reach their audiences, specifically in how they can make each of them feel like they’ll get the experience they value most.

So, that means we have to do a lot of work learning about our client’s audiences and how they usually spend their money. Some businesses, such as a water park or adventure park, have to compete against other recreational activities—some of which are free.

A waterpark, for example, has to compete against other activities such as mountain biking, camping, or golfing. For kids, the competition is things like trampoline parks, or other seasonal activities. So, our job is to find people who would choose a water park over other leisure activities, and speak to them in the right way.

“One way we do this,” explains Edward Moore, “is to offer the idea that you can’t recreate a water park or an adventure park experience at home. A plastic kiddie pool in your yard just isn’t going to cut it.”

We help our clients show the value of fun, especially the type of fun the whole family can enjoy together. Our objective (as it is in every ad we make) is to make people feel something. So, for something like this, maybe we want to evoke a feeling of missing out, or maybe one of nostalgia.

Audience, Audience, Audience

Whatever feeling we’re aiming to evoke can’t be the same for every audience. Who we’re trying to speak to should dictate the feeling we’d like them to feel. In order to do this, we think a lot about who would be interested in going to a water park or sporting event, and we ask our clients a lot of questions.

Example Audience Questions:

  • How old are they?
  • What is their household income?
  • Where do they live in relation to the arena/park/etc.?
  • What else do they do for fun?
  • Are there children in the home?

When we know as much as possible about our target audience, we can start to identify how to make that experience appeal to them. We try to uncover insights about the people we want to reach. We try to learn what makes them tick, what their pain points are, and what would motivate them to participate in that experience. Then, we can tailor how we talk about that experience to best speak to what that audience values most—and then make them feel a feeling!

Tangibles Inside the Intangibles

Another interesting part of marketing an experience is that there are opportunities for people to buy products within that experience. So, if we return to hockey, think about how an audience member might see advertisements for season passes, promos, or specially-priced tickets for the game the following week.

Those audience members who feel like they’re getting the most value out of their experience will be more likely to purchase more tickets so they can continue to have that experience.

Another fun thing we as an ad agency get to think about is how we can make room for other companies to market inside that experience. Think back to the last professional or semi-professional sporting event you’ve been to. Maybe there’s a special moment for a particular brand of beer. Or, maybe a nearby restaurant is the sponsor for a particular time period of the game.

Whatever the case, there are many, many ways people can be marketed to within an experience. There’s nothing like a jumbo-tron playing a gif of a glass filling up with ice-cold beer to make you want an ice-cold beer. Getting out of your seat during a play break, waiting in line with your friends, and taking that first sip as you walk back is all part of that experience. The coalescing of tangible goods with the overall experience is what makes this type of marketing so fun.

The Circle of Marketing

We are obviously very into helping our clients, and spend most of our days nerding out about the right ways to do it. If you need help marketing your experience, or just want to know a little bit more about what we do, hit us up!

 

10.1.21 | read time: 4.5 min

Kendall Scores Big: Herbert Partnership

Kallee Mendonca

Whether you’re an avid NFL viewer, or you happen to be the partner of an NFL fan, you’ve heard of Justin Herbert. Hell, if you’re an Oregon Duck, Traeger grill, or botched haircut fanatic, you’ve likely heard of Justin Herbert.

If you’re none of those things, Justin Herbert is the current starting quarterback for the Los Angeles Chargers. Herbert received the 2021 NFL AP Offensive Rookie of the Year award, and, like, got it by a landslide.

He was also the starting quarterback for the Oregon Ducks throughout his stint as a student-athlete, and it only took five games into his true freshman season to secure the starting spot. Non-sports people: that’s a huge deal.

Equally important to all of Herbert’s athletic accomplishments is the fact that he was also born and raised in Eugene, Oregon, making him quite the “hometown hero.” Eugene is the thread that connects us to this phenom of an athlete.

Our phenom of a client, Kendall Auto Group, also originates in Eugene, Oregon. We like to consider them somewhat of a hometown hero in Eugene as well, but more so in the auto industry. Similar to Herbert, Kendall is also extremely involved in their community.

Like most of the Eugene area, Kendall knew that Herbert was a rising star and had an incredible future in front of him. Like any good agency should, we knew the value of partnering with athletes, especially athletes of Herbert’s caliber. We urged Kendall to initiate conversations with Herbert about a potential partnership. In April 2020, Kendall secured the partnership, and honestly the rest is an advertising agency’s dream.

THE STRATEGY

While Kendall’s partnership with Herbert invigorated us, it also came with a bit of pressure. When the talent level is this high, so too are the stakes!

We really wanted Herbert to make a splash when introduced to the Kendall world. We especially wanted him to shine alongside some other Kendall spokespeople, former Boise State University football stars Kellen Moore and Leighton Vander Esch.

Our strategy was to use some of Herbert’s insanely good equity—handsome, good at football, no-drama, you get the picture—and bring it to the Kendall brand. Typically, our north star when writing for and directing our pro-athlete partners is Peyton Manning for his many years of big personality on the small screen, and more recently the work Progressive has done with Baker Mayfield.

So, we got down to one of our favorite activities: brainstorming.

THE EXECUTION 

We knew we wanted Herbert to be calling the shots, making a play on how quarterbacks call the shots in actual games. After a backhanded comment, we had our aha moment: armchair quarterback, literally. We latched onto that concept, and from there wrote three separate scripts.

Throughout the scripts, we sprinkled in personal details and ”inside jokes” that Herbert fans would pick up on.

In this first spot, there’s a cheeky reference to a botched haircut Herbert received from an athletic trainer during spring training, right before roster photos were taken no less. (No shade to Herbert.) We also make a slight nod to his love of smoking meats on his Traeger grill.

In addition to being a standout high school athlete, Herbert was also the president of his high school’s fishing club. This commercial has a small nod to that incredibly cool fact.

Rectangular image. Football stadium in the background, and a photo of a young Justin Herbert holding a large fish in the center. Text on the bottom center reads: JUSTIN HERBERT - SHELDON H.S. FISHING CLUB PRESIDENT

Photo courtesy of 247sports.com.

Outside of that, we wanted to make it a point to have Herbert “armchair quarterback” in situations where people really don’t need any help, like when they’re doing laundry, making a smoothie, or parallel parking. Like most armchair quarterbacks, the advice Justin gives is obvious, unwarranted, unwanted, or any combination of the three.

In these commercials, we never explicitly say the words “armchair quarterback.” We’re big on showing, not telling around here. But we will tell you this: each of these spots ends the same way–with Herbert sitting back, watching the Kendall team do their jobs. In the end of these spots, Herbert doesn’t need to “armchair quarterback” anyone because the Kendall team has it covered.

THE RECEPTION

Overall, these spots were a freakin’ touchdown! Twitter and Instagram blew up with fans cheering on their favorite quarterback, deeming him “Hollywood Herb.”

rectangular image - compilation of Instagram and Twitter reacting to the Justin Herbert commercial

Additionally, news outlets like ESPN, NBCSports, Yahoo, and the Charger’s blog among others shared posts lauding the commercials and Herbert’s performance.

JUST[IN] GETTING STARTED

We’re so happy that our client has such an incredible partner in Justin Herbert. In addition to being excellent in his chosen career, he also really cares about his community. He’s the exact kind of partner that Kendall wants because he’s a true representation of their own values.

He’s also one of those people who is great at everything they do: sports, fishing, grilling, and now he can add acting to that list.

Our CEO Eddie Moore directed the spots and had a glowing review: “I was blown away by how quickly Justin became comfortable with his role on set. His intelligence is well known, as he won the ‘academic Heisman’ in college, but it’s his enormous EQ that was palpable. He slipped into character immediately and needed almost no coaching when we gave him examples of tone or emphasis. There is no question he has the potential to be a superstar of the largest magnitude.”

Feel free to check out more of our work with Kendall Auto Group, and for the low, low price of an arm and a leg, we might be able to get you a Justin Herbert signed football.